Our platform
Platform release 23
As we continue to invest in Nucleus Wrap, our third release of 2024, R23, was deployed on 15 July. This included proposition improvements as well as 12 maintenance bug fixes based on your feedback.
Keeping your clients’ accounts safe and secure
Improved correspondence preferences
For all withdrawal or sell and withdrawal transactions, a confirmation letter will be sent directly to the client (paper copy or online depending on correspondence preference).
What does this mean?
Increased fraud prevention for clients as this notification means they’ll be made aware of monies leaving their account.
Full transparency on transaction history
Full transaction history will automatically turn on for your clients on Nucleus Go.
What does this mean?
From a consumer duty perspective, this allows your clients to have the necessary information to understand their investment portfolio. It’ll also help reduce the risk of undetected fraudulent activity on the account.
Extra security for bank account verification
Later this year, we’re adding bank account verification to make sure the account holder details match the name on the client account. Stage one of this change was deployed in this release.
What does this mean?
This will add an extra layer of security to reduce the risk of fraudulent activity as well as reduce errors on account details not matching.
You said, we did
As a Nucleus Wrap user, you know we take your feedback seriously. Here are some other recent improvements we’ve made based on what you've said.
You said..
We did..
Adviser should be able to sign system generated crystallisation form.
To save you time and effort, we now accept adviser signatures on the system generated form to remove manual duplication of the same information.
Death claim declaration form could be clearer.
We’ve updated the form to make it easier to understand who needs to sign the form as well as improve the layout. This will help reduce confusion and errors.
Death process guide needs updating.
We’ve added more detail to the guide as well as a breakdown by wrapper type to make it clearer how best to manage your clients’ accounts.
Some of the platform user guides (NUGs) need updating.
We’ve made the following NUG improvements:
- Bed and ISA
- How to request drawdown for a pension
- How to request immediate drawdown for a new business case
- Trading
Adviser fees on death notification
On 1 July 2024, we made a change to our client terms and conditions. Upon notification of a client death, we'll bring your fees on an account up to date (where there is sufficient cash) then reduce the ongoing adviser charge to zero.
Our redesigned platform user experience
This release also had updates in preparation for the redesigned platform user experience that will be launched later this year. The new interface will include:
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Centralised login with two factor authentication – one login for JIRA and the platform, saving you time and frustration.
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Streamlined adviser journeys – you’ll no longer need to complete transactional and messaging journeys separately as we’re starting to integrate these to create more efficiencies for you.
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Newly designed, intuitive dashboard with a fresh look – you’ll have a new, modern landing page showing your outstanding actions and tickets making it easier to see what needs to be done.
More information on this can be found on our recent webinar recording or by contacting your usual Nucleus contact.
